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For help with Local or Nationwide Delivery and Click and Collect orders please email delivery@parsonsnose.co.uk or call 07387 228 599

Delivery Terms & Conditions

There are two types of delivery service at Parson’s Nose.

Local Delivery

For Local deliveries in South West London, we run a same day delivery service from 7am to 10pm.

Monday to Friday: Order before 3pm to get same day delivery.

Saturday and Sunday: Order before 10am to get same day delivery.

Local South West London Delivery Charges

There is a charge of £4.95 for all orders under £60 (inclusive of any promotional discounts).

All orders over £60 have free delivery.

Upon entering your post code at checkout. The delivery method will be determined and the available delivery dates will be made available to you.

We will endeavour to deliver within the time slots however,

occasionally the delivery times may vary, subject to traffic and other

unforeseen circumstances. If there are any delays in our service, the driver will contact you by telephone to advise.

Nationwide Delivery

For Nationwide deliveries, Parson’s Nose delivers 7 days a week on a next day service.

Monday delivery: Order before 11am on Sunday for next day delivery.

Tuesday to Friday delivery: Order before 3pm on the day before for next day delivery.

Saturday delivery: Order before 3pm on Friday for next day delivery.

Nationwide Delivery Charges

There is a flat rate charge of £4.95 for all nationwide deliveries

Upon entering your post code at checkout. The delivery method will be determined and the available delivery dates will be made available to you.

Delivery Times

Local South West London Delivery

At checkout you will be able to choose a delivery date and a time slot between 7am to 10pm (7 days a week), including same day (3 hour preparation time required).

On the day of your delivery, you will receive an email and SMS when you are the next delivery. You may even receive a call from our driver advising of any delays or early delivery opportunities.

Nationwide Next Day Delivery

At checkout you will be able to choose a delivery date (not same day). You cannot specify a time slot for delivery.

Your parcel will be delivered by our courier partner; DPD.

You will receive an email and an SMS on the day of your delivery giving you an estimated 2 hour delivery slot.

Click & Collect

We offer Click & Collect at all of our stores from Monday to Friday. We do not operate Click and Collect at the weekend.

You can place your order, choose your own collection time and collect from any store. There is a 3 hour preparation time.

Click and Collect only operates during store opening hours.

Margin of Error

All items for sale on www.parsonsnose.co.uk are sold as unit items with indicative weights.  With some items, we butcher whole carcass.  Whilst we endeavour to be as accurate as possible in our butchery, in terms of weight.  There is always a margin of error.  Parson's Nose therefore reserves the right to apply a 10% margin to the weights of each unit.  What this means is that it is deemed acceptable fulfilment of an order if, following butchery, the item supplied to the customer is either 10% above or below unit weight.  If the weight exceeds 10% below, the customer will be entitled to a prorate refund.  However, if the weight falls within the 10% margin of error.  Then no refund will be applied.

Packaging

Parson’s Nose is an environmentally friendly Company.

Where possible, for both nationwide and local deliveries, we use recycled and recyclable packaging.

We urge the re use of some of the packaging.

Shelf Life & Storage

AS SOON AS YOU RECEIVE YOUR DELIVERY, IT IS STRONGLY ADVISED THAT YOU PLACE THE CONTENTS OF YOUR PARCEL IN THE FRIDGE (IF APPROPRIATE FOR REFRIGERATION).

For our Local South West London service, all deliveries are made in our own refrigerated vehicles.

All items are taken from our store counters and therefore have a use by date of 3 days from date of delivery.

All items have use by dates clearly marked on the packaging.

All items are fresh and have not been frozen (unless otherwise notified). Therefore all fresh meat and fish products can be frozen to extend shelf life.

For all Nationwide deliveries, we use our courier partner DPD. Products for nationwide delivery are packed in skin packs or gas flush containers and packed in temperature controlled packaging with ice packs.

The internal temperature of the parcel will be retained for upto 48 hours.

As the products are packaged in a different way to local delivery, the shelf life is extended. All fresh meat products will have a 5 day shelf life from the date of delivery.

All items have use by dates clearly marked on the packaging.

All items are fresh and have not been frozen (unless otherwise notified). Therefore all fresh meat and fish products can be frozen to extend shelf life.

Complaints Policy

If you have any feedback or complaints regarding the Parson’s Nose delivery service or the products, please contact us immediately.

All complaints must be submitted via email and include the following information:

1. Your PN order number

2. The name the delivery was booked under

3. Your contact telephone number

4. Specific details of the complaint

5. Photographs of the issue

We will investigate your feedback or complaint and revert as soon as possible.

The email address is: info@parsonsnose.co.uk

Delivery Failure

It is customer’s responsibility to facilitate the receipt of the delivery.

Local South West London Delivery

If the delivery cannot be completed for any reason eg no answer at the door or cannot gain access etc. The driver will contact you by telephone immediately.

Upon instruction, we will leave the parcel in a safe place or with a neighbour. We will take a photograph of where the parcel is left and send an SMS photo message to you immediately to confirm.

If we need to redeliver the order, we can reschedule for the next day on Local South West London deliveries ONLY. We reserve the right to charge a redelivery fee regardless of the value of the order.

Parson’s Nose cannot take responsibility for these orders once delivered.

Nationwide

DPD handles delivery of UK orders.

DPD will send an email and/or SMS notification on the day or the day before your delivery to advise you of a delivery time slot.

It is recommended that you use the DPD APP if you have any special instructions that you wish to leave for the driver if you are not going to be in to receive the delivery.

In case DPD is unable to deliver due to no access and no alternative

delivery option has been chosen via the link in the DPD notification, prior to

delivery, order will be returned to DPD depot.

Unfortunately, due to the nature of the shipment, DPD does not offer second delivery attempt.

If the delivery fails as a result of DPD not being able to gain access to the property or because you were not at home and had made no alternative arrangements with DPD. Parson’s Nose cannot take responsibility for this and no refund will be available.

Nationwide Post Codes NOT covered by our delivery service

Unfortunately, the following postcodes are currently not covered by our courier for next day delivery so we can’t guarantee it will arrive fresh. AB31-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA78, PH, TR21-TR25, ZE.

Upon checkout on the www.parsonsnose.co.uk website, you will be required to input your postcode before any payment. At this stage, you will be advised if delivery can be made.

 Christmas Delivery

Local South West London

You order will be delivered on the date and time slot chosen at the time of ordering. If there are any delays during this busy period, we will contact you by telephone to advise you of an ETA.

If you are not in or access cannot be gained to deliver, we may, at our discretion attempt a further delivery on the same day. However, due to shear volumes, you may have to personally collect your order from our delivery hub in Parson’s Green.

If you wish the delivery to be left in a safe place or with a neighbour, you must advise us asap, so that we can make a note on your order. Photographic evidence will be sent to you and Parson’s Nose can accept no responsibility for your parcel after the photograph has been sent to the telephone number on the order.

Local South West London Delivery Dates

We will not deliver on December 24th after 3pm.

Delivery is closed from December 25th to 28th inclusive.

Local South West London delivery is open from December 29th to 31st inclusive

Delivery is closed on January 1st, 2022.

Delivery is back to normal operation from January 2nd, 2022.

Nationwide Delivery

UK Mainland: England, Wales & Scotland, excluding Islands & Highlands

Christmas orders will be delivered by DPD in a temperature controlled packaging.

Delivery times

Upto December 23rd by 8:00pm

December 24th to December 29th inclusive CLOSED

December 30th to 31st OPEN

January 1st to 2nd 2022 CLOSED

January 3rd 2022 onwards, NORMAL DELIVERY

CLICK & COLLECT

Online Click and Collect orders in ALL stores will not be in operation from December 17th through to January 2nd, 2022.

If you have ordered in store, you WILL still be able to collect your order on the relevant date.

In-store

Orders placed directly in store will be available for collection from Sunday December 19th to Friday December 24th 2021,

as per agreed collection location and date, confirmed on each order form.

Shop opening times

Upto December 24th Normal opening hours

December 24th 8am to 2pm

December 25th to 28th inclusive CLOSED

December 29th to 30th Normal Hours

December 31st 9am to 4pm

January 1st, 2022 CLOSED

January 2nd onwards, Normal Hours