1. General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.

2. Delivery times

You may select our cost-effective delivery service to most UK locations. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.

3. Delivery Arrangements

3.1 Local Delivery

For local deliveries in London, we run a same day delivery service from 7am to 10pm (Monday to Friday), 7am to 6pm (Saturday) and 7am to 4pm (Sunday and Bank Holidays). 

Orders must be placed before 3pm (Monday to Friday), 12pm (Saturday), 10am (Sunday) for same day local delivery. 

Local deliveries are charged at £5.95 for orders under £60 (inclusive of any promotional discounts) and delivery is free for orders over £60. 

If you select a delivery option and then at checkout change your address, you will be liable for the correct delivery charge based on the appropriate method. 

We will endeavour to deliver within the time slot selected, however, delivery times may vary, subject to traffic and other unforeseen circumstances. If there are any delays in our service, our team will contact you by text, email or telephone to advise. 

3.2 Nationwide Delivery

For nationwide deliveries, we run a next day delivery service via DPD.

Orders must be placed before 3pm for Tuesday to Sunday delivery and 10am for Sunday and Monday delivery. 

Nationwide deliveries are charged at £6.95 for all orders. If you set up a subscription order that falls under £50, the delivery fee will be charged at £7.95 for order renewals. The minimum order for nationwide delivery is £50.

3.3 Delivery Times

For local delivery, on the day of your delivery, you will receive an email and SMS when you order is the next to be delivered. Our drivers will contact you if they are running early or late to advise of any changes.

For nationwide delivery, you will be able to chose a delivery date but cannot specify a time slot. Our courier partner, DPD, will send an email and SMS on the day of your delivery giving you an estimated delivery slot. 

DELIVERY TERMS & CONDITIONS

 

Click & Collect

We offer Click & Collect at all of our stores 7 days a week.

You can place your order, choose your own collection time and collect from any store. There is a 3 hour preparation time.

Click and Collect only operates during store opening hours and must be collected on the day requested. If an order is collected late, we cannot guarantee a use by of 3 days as the order was prepared for the collection date requested.

Margin of Error

All items for sale on www.parsonsnose.co.uk are sold as unit items with indicative weights.  With some items, we butcher whole carcass.  Whilst we endeavour to be as accurate as possible in our butchery, in terms of weight.  There is always a margin of error.  Parson's Nose therefore reserves the right to apply a 10% margin to the weights of each unit.  What this means is that it is deemed acceptable fulfilment of an order if, following butchery, the item supplied to the customer is either 10% above or below unit weight.  If the weight exceeds 10% below, the customer will be entitled to a prorate refund.  However, if the weight falls within the 10% margin of error.  Then no refund will be applied.

Packaging

Parson’s Nose is an environmentally friendly Company.

Where possible, for both nationwide and local deliveries, we use recycled and recyclable packaging.

We urge the re use of some of the packaging.

Shelf Life & Storage

AS SOON AS YOU RECEIVE YOUR DELIVERY, IT IS STRONGLY ADVISED THAT YOU PLACE THE CONTENTS OF YOUR PARCEL IN THE FRIDGE (IF APPROPRIATE FOR REFRIGERATION).

For our Local South West London service, all deliveries are made in our own refrigerated vehicles.

All items are taken from our store counters and therefore have a use by date of 3 days from date of delivery.

All items have use by dates clearly marked on the packaging.

All items are fresh and have not been frozen (unless otherwise notified). Therefore all fresh meat and fish products can be frozen to extend shelf life.

For all Nationwide deliveries, we use our courier partner DPD. Products for nationwide delivery are packed in skin packs or gas flush containers and packed in temperature controlled packaging with ice packs.

The internal temperature of the parcel will be retained for upto 48 hours.

All items have use by dates clearly marked on the packaging.

All items are fresh and have not been frozen (unless otherwise notified). Therefore all fresh meat and fish products can be frozen to extend shelf life.

Complaints Policy

If you have any feedback or complaints regarding the Parson’s Nose delivery service or the products, please contact us immediately.

All complaints must be submitted via email and include the following information:

1. Your PN order number

2. The name the delivery was booked under

3. Your contact telephone number

4. Specific details of the complaint

5. Photographs of the issue

We will investigate your feedback or complaint and revert as soon as possible.

The email address is: info@parsonsnose.co.uk

Delivery Failure

It is customer’s responsibility to facilitate the receipt of the delivery. 

Local South West London Delivery

If the delivery cannot be completed for any reason eg no answer at the door or cannot gain access etc. The driver will contact you by telephone immediately.

Upon instruction, we will leave the parcel in a safe place or with a neighbour. We will take a photograph of where the parcel is left and send an SMS photo message to you immediately to confirm.

If the customer is not home during the selected delivery slot, we will arrange for the order to be dropped off at the nearest Parson's Nose store (Fulham, South Kensington, Belgravia or Putney) for Collection.

If we need to redeliver the order, we can reschedule for the next day on Local South West London deliveries ONLY. We will charge a redelivery fee regardless of the value of the order.

Parson’s Nose cannot take responsibility for these orders once delivered.

Nationwide

DPD handles delivery of UK orders.

DPD will send an email and/or SMS notification on the day or the day before your delivery to advise you of a delivery time slot.

It is recommended that you use the DPD APP if you have any special instructions that you wish to leave for the driver if you are not going to be in to receive the delivery.

In case DPD is unable to deliver due to no access and no alternative delivery option has been chosen via the link in the DPD notification, prior to delivery, order will be returned to DPD depot.  

PLEASE NOTE THAT ONCE THE PARCEL HAS BEEN COLLECTED BY DPD FROM PARSONS NOSE, WE CANNOT BE RESPONSIBLE FOR DELAYS IN THEIR SERVICE.  DPD WILL KEEP YOU INFORMED ON ANY NEW DELIVERY TIMES.

Unfortunately, due to the nature of the shipment, DPD does not offer second delivery attempt.

If the delivery fails as a result of DPD not being able to gain access to the property or because you were not at home and had made no alternative arrangements with DPD. Parson’s Nose cannot take responsibility for this and no refund will be available.

Nationwide Post Codes NOT covered by our delivery service

Unfortunately, the following postcodes are currently not covered by our courier for next day delivery so we can’t guarantee it will arrive fresh. AB31-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA78, PH, TR21-TR25, ZE.

Upon checkout on the www.parsonsnose.co.uk website, you will be required to input your postcode before any payment. At this stage, you will be advised if delivery can be made.

4. Packaging for Delivery

Please see our separate Delivery section, which can be found HERE.

5. Acceptable Weight Variation

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. Where applicable, we show the weight price online for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price, the weight bracket is a guide weight bracket for the products.. We Will endeavour to meet weight expectations and the minimum weight. 

6. Allergens

Whilst we take every precaution to avoid and minimise cross contamination of our food, we cannot guarantee that trace elements of allergens do not exist. Our food production areas also handle products containing all 14 allergens. These include: MILK, NUTS, EGGS, PEANUTS, FISH , CRUSTACEANS, MOLLUSCS, CEREALS, SOYA, SULPHITES, CELERY, LUPINS and MUSTARD. 

7. Unfulfilled Orders

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.

8. Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

9. Non-Delivery Claims

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.

10. Cancellation

We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.  For ALL Christmas orders, we CANNOT cancel orders after December 10th.  No refunds or credits can be given.

11. Data Protection

All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.

12. Refund Policy

The Buyer may cancel any order for Goods for any reason up to 3 days before delivery/collection (excluding Christmas).  If the buyer cancels in less than 3 days, a refund or credit is at the complete discretion of the supplier and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.  This includes any special ordering of produce.

Where a claim of defect or damage is made, the Goods must  be returned by the Buyer to the Supplier as soon as possible (postage at the buyers cost). The Buyer shall be entitled to a replacement or a full refund (excluding  delivery costs).

If the goods cannot be returned, the buyer must take full and detailed photographs to evidence any such claim.

Goods to be returned must clearly show the order number obtained from the Supplier on the package.

Christmas Orders

When an order is placed for Christmas, unfortunately, we cannot refund if the order is cancelled within 14 days before the due delivery or collection date.  This is due to the fact that all products are ordered specifically to satisfy orders.  Poultry is killed to order up to 14 days prior to the delivery date.  A full credit note will be issued.  

Under our Covid policies and our producers policies, once a product has been delivered to Parson's Nose, there cannot be any return, due to contamination risks.