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1. General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.

2. Delivery times

You may select our cost-effective delivery service to most UK locations. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.

3. Delivery Arrangements

All orders are dispatched in a chill packed box, using a next-day delivery courier service. When placing your order, it is important that someone should be at home to take delivery. The drivers know they are carrying perishable goods. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your chill-pack at the premises.

4. Packaging for Delivery

You may rest assured we have taken great care to ensure your goods arrive in best condition. Our packaging standard has been carefully designed to maintain a temperature within the chill-pack of less than 5oC for 48 hours - double the time your chill-pack should spend in transit. Your produce will be carefully packaged to maintain freshness. Rigid polystyrene cartons can also be re-used; you may find these are useful for a wide range of storage or packing purposes. In local areas only, we will deliver directly from our depot to your door in our own refrigerated vehicle, and packaging will vary from that described above.

5. Acceptable Weight Variation

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. We show the weight price for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price. We Will endeavour to meet weight expectations and the minimum weight. 

6. Allergens

Whilst we take every precaution to avoid and minimise cross contamination of our food, we cannot guarantee that trace elements of allergens do not exist. Our food production areas also handle products containing all 14 allergens. These include: MILK, NUTS, EGGS, PEANUTS, FISH , CRUSTACEANS, MOLLUSCS, CEREALS, SOYA, SULPHITES, CELERY, LUPINS and MUSTARD. 

7. Unfulfilled Orders

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.

8. Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

9. Non-Delivery Claims

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.

10. Cancellation

We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.

11. Data Protection

All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.

12. Refund Policy

The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.

Goods to be returned must clearly show the order number obtained from the Supplier on the package.

Win a Ham Instagram Contest

Terms & Conditions

The terms and conditions outlined below apply to Parson’s Nose Win a Ham Instagram Contest.

Parson’s Nose Win a Ham Instagram Contest will run from 12:00 PM (GMT) on Friday 13th December 2019 to 23.59 (GMT) on Sunday 15th December 2019.

To enter the Parson’s Nose Win a Ham Instagram Contest, entrants are required to like the post, tag a friend or family member and follow @parsonsnosebutchers.

Entrants must have a valid Instagram account.

Entrants must be aged 18 years or over and a UK resident.

Promotion is not available to employees of Parson’s Nose, their families, agents and any other person directly connected with this promotion.

No purchase necessary.

There is 1 prize available in Parson’s Nose Win A Ham Instagram Contest. (A ham).

The contest winner must respond and confirm acceptance of the prize within forty-eight (48) hours of winning. In the event that the winner fails to respond and confirm acceptance of the prize within forty-eight (48) hours of being notified, the promoter reserves the right to forfeit the prize.

The prize is non-transferrable, non-refundable, and there are no cash alternatives.

The prize must be collected from our Fulham shop, at 753 Fulham Rd, Fulham, London SW6 5UU. Parson's Nose are not liable for your transport costs. 

By entering the entrant confirms their eligibility to participate in the contest and the promoter reserves the right to ask for a valid proof of identity and/or age at any point during, before or after the competition.

The promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside their reasonable control.

The promoter reserves the right to terminate or temporarily suspend this promotion in the event of technical or other difficulties that might compromise its integrity.

The promoter and their agents accept no responsibility for difficulties experienced in entering to this promotion.

With regard to any entrant who tampers, intervenes, corrupts or affects the administration, security, fairness, integrity or proper conduct of the competition, the promoter reserves the right at its sole discretion to disqualify any such entrants.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram.

Entrants are deemed to have accepted these terms and conditions by participating in this promotion.

The promoter may contact entrants after the promotion ends to let you know about other offers and services that may be of interest to you. You may opt out at any time. For more information on data protection, view our Privacy Policy.

Any queries relating to the promotion should be addressed to info@parsonsnose.com.

Prize Specific Terms & Conditions.

General terms and conditions also apply.

Prize – A Christmas Ham from Parson’s Nose

Entrants must be aged 18 years or over and a UK resident.

Promotion opens from 12:00 PM (GMT) on Friday 13th December 2019 to 23.59 (GMT) on Sunday 15th December 2019.

Prize consists of: A ham.

Winner will be required to organise and pay for their own travel to the butchers.

The prize is non-transferrable, non-refundable, and there are no cash alternatives. This prize cannot be re-sold.