1. General
We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.
All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.
2. Delivery times
You may select our cost-effective delivery service to most UK locations. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.
3. Delivery Arrangements
Please see our separate Delivery section, which can be found HERE.
4. Packaging for Delivery
Please see our separate Delivery section, which can be found HERE.
5. Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. Where applicable, we show the weight price online for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price, the weight bracket is a guide weight bracket for the products.. We Will endeavour to meet weight expectations and the minimum weight.
6. Allergens
Whilst we take every precaution to avoid and minimise cross contamination of our food, we cannot guarantee that trace elements of allergens do not exist. Our food production areas also handle products containing all 14 allergens. These include: MILK, NUTS, EGGS, PEANUTS, FISH , CRUSTACEANS, MOLLUSCS, CEREALS, SOYA, SULPHITES, CELERY, LUPINS and MUSTARD.
7. Unfulfilled Orders
Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.
8. Guarantee of Satisfaction
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
9. Non-Delivery Claims
In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.
10. Cancellation
We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed. For ALL Christmas orders, we CANNOT cancel orders after December 10th. No refunds or credits can be given.
11. Data Protection
All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.
12. Refund Policy
The Buyer may cancel any order for Goods for any reason up to 3 days before delivery/collection (excluding Christmas). If the buyer cancels in less than 3 days, a refund or credit is at the complete discretion of the supplier and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost. This includes any special ordering of produce.
Where a claim of defect or damage is made, the Goods must be returned by the Buyer to the Supplier as soon as possible (postage at the buyers cost). The Buyer shall be entitled to a replacement or a full refund (excluding delivery costs).
If the goods cannot be returned, the buyer must take full and detailed photographs to evidence any such claim.
Goods to be returned must clearly show the order number obtained from the Supplier on the package.
Christmas Orders
When an order is placed for Christmas, unfortunately, we cannot refund if the order is cancelled within 14 days before the due delivery or collection date. This is due to the fact that all products are ordered specifically to satisfy orders. Poultry is killed to order up to 14 days prior to the delivery date. A full credit note will be issued.
Under our Covid policies and our producers policies, once a product has been delivered to Parson's Nose, there cannot be any return, due to contamination risks.